Commercial Services

Generally, the department takes charge of billing, revenue collection and customer services. Responsible for the Commercial Operations of the company; Ensuring compliance to Office Policies; Monitors and implement programs and activities in increasing number of water connection and prompt delivery of services to customers in relation to billing and water-related complaints/problems

The main sections of the department are:

•   Billing
•   Revenue Generation
• Customer care

Key Responsibilities

•    Timely, efficient and accurate billing for water and other services
•  Effective revenue collection
•    Offering quality services to the customers
•    Effective utilization modern information technology.
•    Ensuring compliance with legal requirements and set professional standards in terms     
• of Tariff regulations etc.
•   Provision of timely and reliable financial information in relation to revenue Generated