Departments and Units

The Office of the Internal Auditor is to examine and evaluate the Company’s risk management process and systems of control. It monitors cash disbursements, approves and records all cheques signed by the MD and monitors procurement activities across the business.

The Office of the Internal Auditor is headed by the Internal Auditor who is a chartered accountant with ACCA qualifications or equivalent.

The Corporate secretary ensures that the Board procedures are followed by preparing minutes and informing Board members of meetings and obligations.

He ensures that the applicable rules and regulations for the conduct of the affairs of the Board are complied with and ensures that all matters associated with the board’s efficient operations are maintained.

The office includes the Managing Director and Deputy Managing Director. The office is in charge of leading the development of GVWC by ensuring that the organisation has sufficient resources (including financial) and the necessary skills to meet its objectives set out by legislation and reflected in the updated Business & Investment Plan and the Strategic Performance Improvement Plan (SPIP).

The MD’s Office implements decisions of the Board of Directors and the Government and approves all financial disbursement below SLL 50,000,000.

The Manging Director (MD) directly oversees the Directorate of Administration and Finance (DAF) and the Directorate/ Department of Corporate Services (DCS). The Deputy Managing Director (DMDO) acts as Managing Director in the absence of the substantive. Normally he directly supervises the work of the Directorate/Department of Water and Technical Services (DWTS) and the Directorate/ Department of Commercial Services (DC).

In order to achieve the broader GVWC’s goal, the Water and Technical services departments is responsible for the production, transmission and distribution of water, coupled with developing new projects and planning. This department functions with various units;

• Production
• Water quality
• Transmission and distribution
• Planning and project
• Research and MIS
• Loss Control

The Department is headed by a Director and Assisted by the Chief Engineer. The Chief Engineer is also primarily responsible for maintenance across the network.

This department comprised of various units gearing towards achieving income generation and financial sustainability of GVWC. This department has four main units;

• Billing and collection
• Customer care
• Meter unit
• Community service delivery (Bowser and borehole)

The community service unit is responsible for facilitating water services to poor communities and consumers and help foster community participation, deepen engagements with the private sector, Community-Based Organisations (CBOs) and Non-Governmental Organisations (NGOs). These functions will help achieve the broader KRAs specified in the SPIP and contribute to the generation of results for measurement of performance indicators.

The department is headed by the Director of Commercial Services. She supervises the work of  56 staff with 48 permanent staff and 8 casual staff.

HQ (5), WEST (16), CENTRAL  (13), EAST (14) and Casuals (8).

This is a support department that provides finance, accounting and administrative guidance to the overall management of GVWC. This department executes various activities in order to ensure finance and administrative accountability. Activities undertaken by the finance and admin department will contribute to achieving the following indicators’ targets.

The Office maintains and reviews the schedule of Company Insurance Policies with respects to the current operations of the company and ensures that key operations/activities of the company are covered by insurance.

The department is headed by the Director of Admin and Finance.

This department as a system of rules, processes and procedures that define the relationship pattern between the Management and its internal institutional stakeholders (Board, Management and staff) on the one hand and the external stakeholders (consumers, government, environment, immediate and broader community, other sector players) on the other.  The system is based on Corporate Culture, values, and ethics and reflect the principles that guide the operations of the Organization. There are four units in this department and function independently but interrelated in focus and delivery;

• Communications
• Monitoring and Evaluations
• Internal Audit
• Legal Affairs

All of these units perform specific roles that generate data to measure the general performance of GVWC. Below are the key indicators of measurements for results produced by these units;

The Department is headed by the Director of Corporate Services.

GVWC’s work is spread over the entire Western Area and divided into three Administrative Areas and the Head Office. The areas are East Area Office, Central Area Office, West Area Office and the newly to be instituted Peri-Urban Area.

The East Area Office covers Allen Town to Eastern Police. Central Office covers Eastern Police, Circular Road up to Congo Cross. The West Area Office covers Wilberforce, Hill Station and Congo Cross all the way to the Treatment Plant and Sussex. The Peri urban Area Office covers Sussex to Tokeh, Tombo, Waterloo, Hastings, Allen Town and all the areas in-between.

Each Area Office is semi-autonomous with the Area Manager as the Head. The Area Manager reports to the Commercial Director at head Office. The Area Office supervises the activities of the Area Customer Officer, the Area Engineer, the Area Commercial Officer, Area Admin Officer and Technical and Customer Staff. Key Roles and Responsibilities include:

1. Oversees the operation of the area office and reports to the DC;
2. Has direct responsibility for Billing and Collections for Area.
3. Ensure Performance targets for the area are met. See below the performance targets.
4. Supervisees the Customer Services Officer (previously area Commercial Manager), Area Engineer, Area Admin Officer and Cashier;
5. Record data on indicator prepares monthly reports by the second day of every month, and when called upon, should be ready to present the report to Management;
6. Ensure that relevant customer data is captured / updated in EDAMS.
7. Liaises with the DWTS/Chief Engineer on all engineering works and other matters relating to engineering:
   • Extension of Sub –mains;
   • Maintenance;
   • Valve regulation, etc.

The Strategic move to universal Metering of all our consumers is aimed at improving our revenue base. In this regard the timely and accurate reading of all meters (Commercial, domestic, Institutional and government) is central to achieving the company’s revenue objectives. Feedback on faulty meters, suspected illegal connections, inference with distribution network, etc will only lead to corrective action being taken but also improve the quality for services to our consumers.

The Meter readers have among other jobs the following principal activities:

• Timely and accurate submission of readings of meters in premise on routes assigned by the supervisor or management
• In the course of the daily assignment the meter reader should check for the following and include the same in the Daily reports.
  • Premises with water supply but no meter.
  • Classification of a) above into commercial and domestic.
  • Building sites for illegal connection with suspected substandard connections.
• On return from the field to submit the following to the supervisor.
  • Completed Read Entry Work sheet-meter readings
  • Completed Swap Form –change of meter
  • Utility Form – New Consumer.
  • Report as in 2 above
  • Complaint Form – Consumer Complaints.

• It is essential that the information submitted is accurate as false information could potentially lead to loss of revenue.
• When appropriate, to accompany the installation team from Engineering Department to effect new connections.
• Any other duties assignment by management.

The team of Meter Readers are supervised by the Meter Reader Supervisor.