General Questions

It depends on the size of the service line or the distance

(Meters are not sold, customers pay for installation fee)

Contact the call center for all directions on +232 79 513400

Customers should visit any nearby district office with a photocopy of their approved site plan and purchase a new service form. (Other instructions will be given at the Area office).

Le 60,000 for domestic and Le 150,000 for commercial.

Due to late payments or error in customer account numbers.

Customers are to write officially to the Head Office or the Area Office for correction to be done on their bills.